Epoxy Technical Support
By: Norm Lambert President and Technical Support Director
Your Successful Installation of Our Products is Our #1 goal.
When my wife Deb and I founded this company we made a promise to each other, our employees, and our customers to only provide high quality highly durable products, at an affordable cost, backed by the best technical support in the industry. Our company is a family owned company, large enough to fill any order given to us, but small enough to care about every order, even a single unit order.
Selecting the Right Epoxy Product for the Right Job
Technical support is where successful installations begin. Even the best products, at the best price are not the most affordable products if they are the wrong products for the job, or if they are installed incorrectly. Selecting the Right Product for the Right Job isn’t just a motto, it is a necessary part of a successful epoxy installation.
We look forward to your phone calls asking for our assistance in helping you select your product. We have decades of experience in our field, but you know your project the best. Together with what you know and what we know, we can find which of our products best suite your needs.
Once in a great while we have requests for which we don’t currently carry a product to successfully accomplish your goals. If we don’t have the Right Product for your job, we will also tell you that. It is the only way you can know that if we recommend a product from your description or specification, that it is the best one to suit your needs.
Dedicated Customer Service
Katey Fontaine, VP and Chief Operations Officer and Director of Customer Service, is dedicated in doing everything she can to get your order taken quickly, and accurately. She then keeps track of the progress of each order to make sure that they get out of our facilities as quickly as possible and on to our customers who are eager to get started with their work.
Katey also works with the trucking companies that pick up the product and deliver it to you. She has negotiated the best possible freight and ground rates so we can pass on the lowest possible shipping charges using the most reliable carriers.
Epoxy Installation Technical Support
Our technical support department’s job is just starting after you get our products in your hands. We are dedicated to making sure that we answer all your questions clearly and accurately. I WANT your follow up questions. I have customers who are installing who apologize for contacting me with questions they feel are “trivial”, when in fact those questions might be the most important ones to ask for a successful high quality installation.
Our technical support staff each have decades of field and technical support experience. In most cases we have done something like, or very similar to what you are doing. So it makes it easy for us to understand your situation, and help your installation go as smoothly as possible.
The Ultimate Epoxy Selection, Ordering, and Installation Experience.
All of us here want to be sure you are delighted with your whole experience from your first phone call or email, until you are enjoying the benefits of of our products and your installation, for decades to come. We view your success as our success. Remember, your successful installation of our products is our #1 goal.
|Proper mixing and installation is critical to the optimal success of all product. See Installation Tips,Techdata, &MSDS for more details on our products. Be sure to contact us with any questions and/or concerns that you have.For more information please contact:
Epoxy.com A Division of Epoxy Systems, Inc 20774 W. Pennsylvania Ave. Dunnellon, Florida 34431 Hundreds of Systems, Since 1980 – Over 33 years Florida & Vermont USA
Chip Flooring Calculator
A new calculator has been written to give you and estimated list of materials that you will need. All you do is type the number of square feet you want to do and click calculate. You will then have a list of Epoxy.com Materials that you will need to use for your floor. The Epoxy.com Flooring calculater is located at: www.epoxy.com/
Here is a suggested list of the materials that you will need for most typical epoxy coating systems. This list is also useful for installing roller applied coating systems like Epoxy.com Chip Flooring.
- 1 roller pan
- 6 inserts for roller pan
- 15 stir sticks
- 12 (5 QT) plastic pails
- 3 (5 G) plastic pails
- Roll of Duct Tape
- 5 heavy duty 9″ roller frames
- 6 (3/8″ nap) roller covers *be sure the roller nap doesnot fall apart in hands*
- Roller handle extension poll
- 4 Hard Plastic Body Filler type Squeegees
- Paper 6oz Dixie cups
- 2 (2 blade) mixing paddles – should be at least 5 inches in diameter and capable of being used in a heavy duty drill
- Heavy Duty Drill for mixing paddles above
- 6 (2″) paint brushes *check bristles to be certain they CAN NOT be pulled out*
- Latex (or non latex) rubber gloves
- Vacuum (Shop Vacuum Quality)
- Stiff Bristled Broom *check to make sure bristles do not fall out*
- Chalk line or laser to set lines that need to be masked
- Roll of plastic to keep buckets on to avoid drips onto floor
- Go Jo Hand cleaner or fast orange for hands and skin
*Note – Epoxy does NOT come out of fabrics*
For more information visit www.epoxy.com.
As the Technical Support Director of Epoxy.com I get a lot of email and phone calls about how to work with the relatively short potlife (typically 30-40 minutes) of 100% Solids Epoxy and similar resin systems.
It is important to understand that Epoxy (and epoxy like resins) generate their own heat when mixed. So larger batches of epoxy will generate more heat then smaller ones. The result of this is that larger batches of epoxy set faster than smaller batches. Start by mixing smaller batches of epoxy and then increase your batch size slowly.
To give you longer working times:
- Make small batches that you can use in about 1/2 the working time of the material. That will give you a little wiggle room and it will make your epoxy easier to use.
- Be sure the product is cool when you mix it. For best handling properties I like my material in the upper 60′s or lower 70′s. F.
See To Do With Epoxy for more installation tips.
Norm Lambert – Epoxy.com Technical Support Director